Support Center
We're here to help you make the most of your Ophora experience
Get Help
Whether you have questions about using Ophora, need technical assistance, or want to provide feedback, we're here to help. Our support team is dedicated to ensuring you have the best possible experience with our anniversary tracking app.
Email Support
Send us a detailed message and we'll get back to you as soon as possible.
nseobonguduak2@gmail.com📅 Response Time
Email: We typically respond within 24 hours on business days
Phone: Available Monday - Friday, 9 AM - 6 PM EST
What We Can Help With
- Technical Issues: App crashes, sync problems, or performance issues
- Account Support: Coin purchases, account access, or data concerns
- Feature Questions: How to use specific features or customize your experience
- Billing Inquiries: Questions about coin purchases or App Store transactions
- Feedback & Suggestions: Ideas for new features or improvements
- Privacy & Security: Questions about data handling and privacy practices
💡 Before Contacting Support
To help us assist you more effectively, please include the following information when contacting support:
- Your device model and iOS version
- Ophora app version (found in Settings)
- Detailed description of the issue
- Steps you've already tried to resolve the problem
- Screenshots if applicable (for technical issues)
App Information
For the best support experience, make sure you're using the latest version of Ophora. You can update the app through the Apple App Store if a newer version is available.
Download or Update Ophora
Get the latest version with all the newest features and improvements.
📱 View in App StoreData & Privacy
Your privacy is our priority. All your anniversary data and memories are stored locally on your device. We only collect minimal information (User ID and coin data) to provide our services. For more details, please review our Privacy Policy.
Business Hours
Our support team operates during the following hours:
- Monday - Friday: 9:00 AM - 6:00 PM (EST)
- Saturday: 10:00 AM - 4:00 PM (EST)
- Sunday: Closed
Please note that response times may be longer during weekends and holidays.